Shipping Policy & Guidelines
Shipping Cost
“American Lobster LLC “ - is eager to provide stable and regular pricing for its Live Lobster product. Live lobster pricing is consistent with changes in boat price and is subject to available supply. Supply is affected by weather and market conditions and as such is changeable. Orders placed to American Lobster LLC will be based upon current pricing and are subject to change unless an order has been confirmed in writing via email or facsimile.
Payment terms may be established through the provision of a signed Letter of American Lobster LLC, on behalf of the buyer. Terms, will be established upon receipt of this Letter. American Lobster LLC reserves the right to adjust these terms with written communication to the client company.
Packaging
Loose Freight: Packing of Live Lobster comes in a variety of different box types. For Air Freight we typically ship in an HDS-6 box that has a capacity
of 30- 33 lbs. These boxes are a foam box with a cardboard outer. Dividers are provided for smaller sized lobsters and for Firm Shell product. The divider can be used on lobster up to 3 pounds. These boxes are packed with (x3) 21b gel packs and during Summer months will be packed with (x4) 2 lb gel packs. Wet newsprint is placed on top of the boxes before they are closed and sealed. The Boxes are stacked on plastic pallets, plastic wrapped and secured
with TSA Security Tape and Seals. A Temperature Monitoring Device is placed onto the outside of one of the boxes and is activated when the load is finished and departs our facility.
Container Freight: Lobster shipped in a container is normally shipped in 8 kg and 10 kg waxed boxes. The 8kg box comes with a divider and is typically
used for firm shell lobsters. Hard Shell and Select sized Firm Shell lobsters are typically shipped, loose, in a 10 kg waxed box. The boxes are packed
with (x2) 21b gel packs to keep the product cool. During Summer months, of extreme temperature, these boxes, are packed with (x2) 3 lb gel packs.
These boxes – are stacked on a pallet inside an insulate LD3. A temperature monitor device is included with each shipment and is activated when the shipment is loaded and departs our facility.
Shipping Policy
Due to the perishable nature of our product no orders can be returned or cancelled after they are received.
* American Lobster LLC r is always shipped fresh.
* American Lobster LLC shares in the responsibility of shipping a Jive perishable product with our customers. If there is any deficiency or abnormality
in the arrival condition, American Lobster LLC requires submission of a receipt report detailing condition upon receipt of the product together with video footage of the product being removed from American Lobster LLC shipping boxes. American Lobster LLC will not accept responsibility for product that
has been received and distributed whereas the chain of custody is no longer within our control.
Natural Impediments to Delivery – “American Lobster LLC “ cannot be held responsible for late shipments due to weather or other catastrophic events. During inclement weather, snow, fog, ice. high winds, earthquakes and other natural disasters, shipments may be delayed. Shipping delays are normal
and to be expected around the holidays and peak shipping times. These delays can add extra days to transit times. We take steps to pack our packages
to last for these delays. We use extra ice gel packs during peak shipping times during the summer months to preserve the quality of the product.
Shipping and Handling Information
Any changes to tax or shipping and handling charges, if necessary, will be provided in a separate communication along with the reason for the change. Deliveries delayed by carriers due to inclement weather or for any other reason must be accepted by purchaser at next available delivery date.
Claims for damaged shipments will be issued in a Credit against future invoices.
*For all orders taken over the phone, by text or app messaging will provide and email confirmation of the order to the customer. It is the Customer's shared responsibility to review the order information, such as but not limited to delivery address, zip codes, delivery date, product and labeling information.
If you did not receive an order confirmation email you can call 1-201.546.42.21 to request another copy to be sent.
Live Lobster Disclaimer:
We do our very best to fill live orders with the most robust Lobster available. Size, condition are dependent upon the catch and are impacted by the time
of year they are caught. Normal mortality rates can amount to as much as 5% (8% of Finn Shell) of the entire order. When shipping a live seafood product mortality is expected and American Lobster LLC cannot be liable for any amount of Live Lobster Mortality under 5% (8% Firm Shell Lobster) of total shipment. There are many times that circumstances are beyond our control, such as: shipping environment due to extreme weather, rough, handling,
or delayed delivery by the forwarder.
Shipping and Claims Policies.
The recipient is responsible to notify American Lobster LLC within 24 hours of receipt of shipment together with a printable report from temperature monitors* included with the shipment in the following cases:
1. Excessive Mortality above industry standards
а) Hard Shell Lobster - Above 5% of total shipment net weight.
b) Firm Shell Lobster - Above 8% of total shipment net weight.
2. Breakage that contributes, to exceed the Mortality limits indicated above.
3. Shrinkage Above 3% of total shipment net weight
American Lobster LLC reserves the right to adjust this policy prior to shipping and will provide due notice to the customer of changes in this policy.
American Lobster LLC reserves the right to refuse to ship to certain destinations where we feel it is beyond normal industry standards of shipping
and receipt of a live perishable product. If the client maintains their desire to ship to this destination, full responsibility of the shipment will fall upon
the client. American Lobster LLC will inform the client of this stipulation of "no-claims" and will require the customer to issue written acceptance
of this policy by email or other verifiable communication to obtain confirmation of ship.
Shipments that require a Health Certificate requiring a cancellation must be cancelled 36 hours in advance of shipping date and time or the customer
will be responsible for the cost of the Certificate.
Temperature Monitor:
Please note that we will send a continuous temperature monitor in a well-marked pouch affixed to one of the boxes on each shipment.
The monitor just needs to be inserted into any USB port and the data can be downloaded in pdf format and sent via email to American Lobster LLC within
24 hours of receipt of shipment.